25 Live Chat Greeting Messages That Get Replies

A live chat greeting is the first line visitors read when they open the chat. The best ones do one job: invite a specific question the visitor already has. "Hi, how can I help?" gets ignored; "Not sure which size fits? Ask us" gets answered.

Below are 25 greetings you can copy, grouped by the page they belong on. Change the details to match your business.

What makes a greeting work

• Name a question. Visitors don't know what they're allowed to ask. Tell them.
• Match the page. A pricing page and a blog post need different greetings.
• Keep it to one line. It shows in a small window, often on a phone.
• Promise only what's true. Don't say "We reply instantly" if you're a team of two.
• Sound like a person. Write the way you'd talk to a customer in your shop.

Home page (1–5)

1. Hi! Looking for something specific? Tell us and we'll point you to it.
2. Hello! Questions about delivery, returns or sizes? Ask here.
3. Hi there — first time here? Ask us anything about how it works.
4. Welcome! We're a small team and we read every message. What can we help with?
5. Hi! Not sure where to start? Tell us what you need and we'll suggest something.

Product pages (6–10)

1. Not sure which size fits? Send us your usual size and we'll help.
2. Questions about this product? Ask before you buy — we're happy to help.
3. Wondering if this works for you? Tell us what you'll use it for.
4. Want to know when this ships to you? Tell us your country.
5. Need it by a certain date? Ask us and we'll check delivery times.

Pricing pages (11–15)

1. Not sure which plan fits? Tell us your team size and we'll suggest one.
2. Questions about pricing? Ask here — no sales call needed.
3. Want to know what's included in each plan? Ask us.
4. Comparing options? Tell us what matters most and we'll answer straight.
5. Need a quote for a larger order? Send us the details here.

Cart and before checkout (16–18)

1. Anything holding you back? Ask us about shipping, returns or payment.
2. Questions before you check out? We're here.
3. Not sure about delivery costs to your country? Ask us first.

Service businesses (19–21)

1. Want to know if we can help with your project? Describe it in a sentence.
2. Need a rough price before you book? Tell us what you need.
3. Looking for an appointment this week? Ask us what's available.

After hours (22–23)

These go in the after-hours note, shown with the message form when nobody is online.

1. We're offline right now. Leave a message and we'll reply by email within one working day.
2. Our team is away until tomorrow morning. Leave your question and email, and we'll get back to you first thing.

In SealReply, the message form also shows when you're back online, so your note doesn't need to say the time.

Invitations (24–25)

An invitation is a short line that pops up by the chat button after a visitor has spent some time on a page, or scrolled down it. Keep it even shorter than a greeting.

1. (On a pricing page, after 30 seconds) Questions about plans? Ask us.
2. (On a long product page, after scrolling 70%) Still deciding? We can help you choose.

Where to put them in SealReply

What	Where
The greeting for every page	Sites → your site → Texts → Greeting
A greeting for certain pages	Page rules → Greetings by page, matched by page address, such as /products/
The after-hours note	Texts → After-hours note
Invitations	Page rules → Invitations, after some seconds or once scrolled

Every text can be written per language; a language left empty uses your site's default language. A page greeting only changes the text: it doesn't send a message or open the chat by itself.

Test them

Change one greeting at a time, then look at Reports a few weeks later: the pages where chats start tell you which greetings bring questions. Keep the ones that do, and rewrite the rest.

New to live chat? Start with Live chat for small business: the complete guide.