Terms of Service

Who we are

SealReply (sealreply.com) is operated by Wei Dong, an individual based in China ("we", "us"). You can reach us at support@sealreply.com.

The Service

SealReply is live chat software for websites: a chat widget you add to your site, a dashboard where your team answers visitors, and related features such as offline messages, notifications, reports and data export. What each plan includes is listed on our Pricing page.

Your account

• You must be at least 16 years old and able to enter into a contract.
• Give accurate information and keep your password and two-factor codes safe.
• You are responsible for everything done in your workspace, including by agents you invite.
• Each workspace can use the free trial once.

Acceptable use

You may not use the Service to:

• break any law, or help others do so;
• run scams, phishing, impersonation, or sell illegal or counterfeit goods;
• send spam, malware, or harassing or abusive messages;
• collect visitors' personal data without a lawful basis;
• attack, overload, or try to get around the limits or security of the Service.

You are responsible for telling your website's visitors how you use the chat and the data it collects, in your own privacy policy. We review abuse reports and may warn, suspend or close accounts that break these rules.

Free trial, plans and payment

• New workspaces get a 14-day free trial of the Pro plan. No payment details are needed, and the trial ends by itself.
• Paid plans are paid in advance for a month, a quarter or a year, at the prices shown on our Pricing page when you buy. Prices are shown in the currency you pay in.
• Payments are handled by our payment partners. Some partners act as the reseller (merchant of record) for your order and handle applicable sales tax or VAT; their terms also apply to the payment.
• A plan renews only when you pay again, or when your account balance in the same currency covers the renewal. We never charge a card on our own.
• Upgrades take effect at once, and you pay only the difference for the days left. Downgrades take effect when the current period ends.
• When a paid period ends, you have a 3-day grace period to renew. After that the workspace moves to the Free plan; your data is kept as described in our Privacy Policy.
• You can stop your plan from renewing at any time from the dashboard; see How to cancel.

Refunds

Your first paid purchase can be refunded in full within 7 days. The details are in our Refund Policy.

Your content and data

You own the content in your workspace, including chats, files and visitor details. You give us permission to store and process it only to provide the Service to you. You can export your data at any time. How we handle personal data is explained in our Privacy Policy.

Changes to the Service

We keep improving the Service and may add, change or remove features. If we remove a feature that is a main part of a paid plan you have already paid for, you can ask for a refund of the unused part of that period.

Suspension and closing

You can close your workspace at any time from the dashboard. We may suspend or close a workspace that seriously or repeatedly breaks these terms, and will tell you why by email unless the law or an ongoing investigation prevents it. Data in a suspended workspace is kept for 30 days so you can appeal, then deleted.

Disclaimer

We work hard to keep the Service available, secure and accurate, but it is provided "as is". We do not promise that it will be uninterrupted or free of errors.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits or lost data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the People's Republic of China. We would always rather solve a problem with you directly, so please write to us first.

Changes to these terms

If we change these terms in a way that matters, we will update the date above and tell paying customers by email at least 14 days before the change takes effect. If you keep using the Service after that, the new terms apply.