Refund Policy

7-day refund on your first purchase

If this is the first paid plan your workspace has bought, you can ask for a full refund within 7 days of paying. No reason needed.

What is not refunded

Outside the case above, payments are not refunded. This includes:

• renewals and later purchases;
• upgrades (the difference you paid for the days left);
• money added to your account balance, and referral rewards;
• requests made more than 7 days after paying.

When we always refund

Whatever the time limit, we refund the amount affected if:

• you were charged twice or by mistake for the same order;
• the Service was unavailable for a long time through our fault, or a paid feature you bought does not work and we cannot fix it.

Overpayments

If you pay more than an order costs, or a payment arrives after the order expired, the money is added to your account balance and can pay for plans and renewals. If you would rather have it back, write to us within 7 days.

How to ask for a refund

Email support@sealreply.com from your account's email address, with your workspace name and order number. We reply within 2 business days.

How you get the money

• Card and PayPal payments are refunded to the original payment method, usually within 5 to 10 business days depending on your bank.
• Cryptocurrency payments are refunded in the same currency to an address you give us; the network fee is deducted.
• Payments made with account balance are returned to the balance.

After a refund

The refunded plan ends and the workspace moves to the Free plan. Your data is kept as described in our Privacy Policy. If your purchase earned someone a referral reward, it is taken back.