Features

Everything you need to talk to your visitors

Live chat, follow-up, results and privacy in one dashboard. Priced per plan, not per seat, so it doesn't grow with every hire.

Chat with visitors

A fast, friendly widget for your visitors and a focused inbox for your team.

Real-time messages Typing indicators and read status. After a lost connection the chat reconnects on its own and no message is lost.
Images and files Visitors and agents share screenshots and documents right in the chat.
Offline messages Set business hours per weekday. Outside them, visitors leave a message, see when someone is next in (in their own time zone), and you answer by email.
Visitor context See where a visitor came from, the page they're on, their language and past conversations.

Never miss a customer

A visitor who asks a question should get an answer, even when nobody is at the desk.

Email fallback when nobody replies If nobody answers within the time you set (2 minutes by default), the widget asks the visitor for an email, so your reply reaches them after they leave.
Push notifications Install the dashboard on your phone or computer and get new chats with the tab closed. The lock screen doesn’t show what visitors wrote unless you turn previews on.
Unanswered chats by email A chat that ends unanswered after the visitor left an email becomes an offline message you answer by email. Owners and admins are emailed about new ones.
Returning leads When someone you’re following up comes back to your site, their owner gets an alert and can open the chat.
Unhappy ratings A bad rating alerts the agent, owners and admins, and puts the chat on the follow-up list.

Follow up and close

Keep track of who is interested and what happens next.

Lead status and reminders Mark chats new, qualified, follow up, won or lost, set a follow-up date and get reminded when it’s due. Overdue ones come first.
Ask for an email One click puts an email box in the visitor’s chat. Leaving an email makes the chat a qualified lead.
Link cards Send a product page, payment page or coupon code as a card, from a canned response or on the spot.
Start a chat Message a visitor who is on your site now. They see a small bubble beside the chat button; the chat doesn’t open by itself.
Page greetings and auto invitations Show a different greeting on your pricing page, docs or any page you pick, and say hello beside the chat button when a visitor lingers or scrolls down.
Hand over when someone leaves Suspending or removing a teammate passes their open chats and leads to someone you pick.

See results and know your visitors

Numbers your team can act on, and the context to answer well.

Results report Missed chats, leads with contact details, overdue follow-ups and chats marked won by your team, with the pages they came from. Every plan sees the last 30 days; Pro and Business see any range, per agent and per site.
Weekly email Every Monday morning owners and admins get the week’s chats, leads, chats marked won and overdue follow-ups, with no chat content. Pro and Business add each site.
Visitor summary New or returning, which visit this is, the page they’re on, where they came from and their member level, at the top of the visitor panel.
Message translation On Pro and Business, translate visitor messages and your replies with DeepL. Off until the owner turns it on, as the text is sent to DeepL.

Work as a team

Share the load fairly and keep everyone on the same page.

Roles Owners, admins and agents each see what they need, and nothing more.
Automatic assignment Round robin, least busy first, or let agents pick chats up themselves.
Transfers and internal notes Hand a chat to a colleague and leave notes visitors never see.
Agents per site Running several sites? Choose which agents answer each one.
VIPs first Visitors in groups such as VIP or returning customers go to the top of the waiting list, marked as priority.
Hours per group Each chat group can have its own greeting and business hours, so sales can keep chatting after the site closes.

Your chat, your way

From the button colour to every greeting, from who answers to what agents see: dozens of settings, all point and click in the dashboard. No code, and visitors see the change on their next page load.

Look Brand colour, logo, button size, shape and icon, dark mode and four reply sounds, to match your site.
Words Greetings, the offline message and an after-hours note, in your own voice for every language.
What visitors can do Images, files, voice, emoji, ratings, read receipts, ending the chat, the questions asked before a chat: you decide what visitors get.
Timing A visitor hesitating on your pricing page for 30 seconds? Say hello. After hours, tell them when someone is back.
Team Round robin, least busy first or self-assign, VIPs first, a note on every transfer, and when quiet chats end.
Alerts Returning customers, bad-rating follow-ups, when the weekly summary arrives: everyone sets their own.
Data Visitor verification, export, deletion, flood protection and how long chats are kept: your customers' data, your call.
Keeps your site fast The install page has a second snippet that loads the chat only after your page has loaded.

Private by design

Your customers trust you with their questions. We protect them.

Encrypted storage Every message and file is encrypted before it is stored, with a separate key for each customer. Any staff access to a conversation needs two approvers, and you're told.
HTTPS everywhere All traffic between visitors, agents and our servers is encrypted in transit.
Two-step verification Protect your team's accounts with an authenticator app.
Your domains only The widget only loads on the domains you verify, so nobody can reuse it elsewhere.
Export your chat history Every plan exports chat history as CSV or JSON.
Visitor data requests Export or delete everything about one visitor, and link your privacy policy from the widget.
Flood protection Cap how many messages a visitor may send a minute; past it they're paused and tagged as sending too fast.
You choose how long Keep chat history for less time than your plan allows and it's deleted when due. Only the owner can change this.

Simple billing

Clear prices in US dollars and payment without a credit card.

Pay with crypto
Pay with USDT (TRC20, ERC20), with your plan starting once the payment is confirmed on-chain.
Monthly, quarterly or yearly
Quarterly and yearly cost less. Upgrade any time and only pay for the days left.
Account balance
Overpayments are kept as credit and can renew your plan automatically.

See pricing →

For developers

Connect SealReply to the tools you already use.

Open API
Read conversations and manage your workspace from your own systems (Starter and above).
Webhooks
Get signed notifications for new chats and messages in real time.
Identify signed-in users
Pass your users' names and emails to the widget securely, with a signed hash.

POST /your-webhook ← conversation.created · message.created

Setup and everyday use

How do I add live chat to a WordPress site?

Copy the snippet from your dashboard and paste it into your theme's footer (before </body> in footer.php), or into the footer area of any header-and-footer code plugin. Save, reload your site, and the chat button appears in the corner.

Can I add live chat to a Shopify store?

Yes. In Shopify admin open Online Store → Themes → Edit code, paste the snippet before </body> in theme.liquid and save. Any other site builder that accepts custom HTML works the same way.

Can I change how the chat widget looks, what it says and what it does?

Yes, all point and click in the dashboard, no code. Look: brand colour, logo, button position, size, shape and icon, dark mode and reply sound. Words: greetings, the offline message and an after-hours note per language, plus greetings per page or chat group. Features: switch images, files, voice, emoji, ratings, read receipts and pre-chat questions on or off one by one. Pro and above can also remove the SealReply branding.

How do agents know a new message has arrived?

The dashboard plays a sound and shows a desktop notification, and each can be turned off separately. For visitors, the chat button shows an unread count and the browser tab title flashes.

Can I use canned responses?

Yes. Type “/” in the message box to pick a canned response, or browse them by group in the side panel and send one in a click. There are personal and team ones, so common answers never need retyping.

Can agents see which page a visitor is on?

Yes. The visitor panel shows the website, the referring page, the page they're on now, their country, browser and operating system, and their past conversations.

Does the chat survive a page reload or a dropped connection?

Yes. Reloading or moving to another page in the same browser keeps the current conversation, and after a dropped connection the widget reconnects and fills in any messages it missed.

Can live chat connect to our own systems or CRM?

Yes. Starter and above include an open API for reading conversations, messages and visitors, and webhooks push new chats and messages to your systems in real time, signed so you can verify them.

Add live chat to your website today

One line of code, live in minutes. Try Pro free for 14 days, then keep the Free plan if you don't buy.

Try free for 14 days See pricing